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News You Can Use

Welcome Veronica Gerrity, JB+A’s Newest Team Member

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As JB+A continues to grow in response to client needs, I am excited to have Veronica Gerrity join us. Veronica’s passion for service and “can-do” attitude will be a great asset to our fundraising team. I know our clients, the philanthropic community and the rest of our JB+A team will agree she is a valued addition.
– Jeffrey Byrne, President + CEO

Veronica Champion, Coordinator of Administration + Consulting, joined the consulting team at Jeffrey Byrne + Associates with a background in nonprofit coordination and administration. She has worked closely with Board members, clients, families and community organizers.

Prior to her position with JB+A, Veronica was a Care Coordinator at KidsTLC, where she was responsible for all coordination of care for clients, families and mental health providers. A graduate of Ottawa University with a B.A. in Human Services, Veronica is active throughout the community, including Junior League of Kansas City.

“I’m excited to hit the ground running, and to be working with JB+A to help nonprofits continue to make a powerful and much-needed difference in our communities,” says Veronica.  You can reach Veronica at 816.237.1999 or at VGerrity@FundraisingJBA.com.

Welcome Veronica!

Dr. Amir Pasic, the Eugene R. Tempel Dean and Professor of Philanthropic Studies at the Indiana University Lilly Family School of Philanthropy Joined us in Kansas City

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Dr. Pasic spoke to a captive audience at the Kauffman Foundation Conference Center on September 14 as part of Nonprofit Connect’s 501(c)Success National Speaker Series.  Dr. Pasic, the Eugene R. Tempel Dean and Professor of Philanthropic Studies at the Indiana University Lilly Family School of Philanthropy, shared his expertise and experience in the value of research, and how we can use this valuable tool to improve fundraising and philanthropy.

Dr. Pasic reminded us that essentially, leadership is fundraising, and asked the poignant question, “If a leader isn’t fundraising, is he really a leader?” Dr. Pasic pointed out leadership and fundraising both involve 1) building relationships, 2) engaging, asking and recognizing and 3) creating vision and buy-in. Check out Dr. Pasic’s blog on this very topic.

Key highlights from Dr. Pasic’s presentation included some great examples of people putting research into action:

  • Jane Chu, PhD, Chairman of the National Endowment for the Arts (Rockhurst grad, Lilly Family School of Philanthropy alum and previous director of the Kauffman Center for the Performing Arts Center) and how she used research to illustrate the impact of the arts and cultural industries on the nation’s gross domestic product.
  • Giving USA: The Annual Report on Philanthropy, measures the financial scope of philanthropy in the U.S. and is fundamental to fundraising. The seminal report on charitable giving, Giving USA is the longest-running and most comprehensive evaluation of philanthropic trends in the United States. Giving USA is published by the Giving USA Foundation and is researched and written by the Indiana University Lilly Family School of Philanthropy.

Dr. Pasic also pointed out that in addition to utilizing research for evaluation or benchmarking purposes, we can also use research to help identify impact, areas needing funding and other issues in our sector, such as recruiting and retaining talent.

Jeffrey Byrne (JB+A), Dr. Amir Pasic and Lewis Gregory (US Trust)

Dr. Pasic also address some of the “hot topics” in fundraising research now, such as Crowdfunding, Donor-Advised Funds and disaster giving. Crowdfunding is on the rise, and in 2015, $34.44 billion was generated in Crowdfunding, with $2.8 billion of that total raised for formal charitable purposes.

The prevalence of Donor-Advised Funds is increasing as well, both in the number of funds and the total assets held within them:  in 2006, there were 140,000 DAFs holding assets of $33.6 billion.  By 2016, those figures had grown to 269,000 and $78.6 billion respectively.  And in 2015, Fidelity Charitable Gift Fund unseated United Way Worldwide as the largest fundraising charity, having collected $4.6 billion. And three of the Top 10 largest fundraising charities on the list are commercial DAFs: Fidelity Charitable Gift Fund, Schwab Charitable Fund and National Christian Foundation. More than half of all DAFs are held in commercial funds and this hot topic is raising questions about their usage: what are the benefits versus the costs to society and the nonprofit sector?  What is the overall impact?  Are DAFS displacing other forms of giving?

The Lilly Family School of Philanthropy has been tracking disaster giving since the attacks of 9/11.  Typically following a disaster, we see a sharp uptick in donations in the first six weeks, with continued moderate growth through six months then finally leveling out.  Celebrities are very prominent in disaster giving (J.J. Watt raised more than $30 million for Hurricane Harvey relief) and the key element in disaster giving is mass participation.  And in times of disaster, we overcome our differences and unite as one force to help those in need.

Dr. Pasic discussed the different types of research:

  • quantitative studies (such as Giving USA, Million Dollar List and The Salvation Army Human Needs Index)
  • experiments (take us away from our “rules of thumb” and comfort zones, but help us discover more effective ways of doing things)
  • humanities (qualitative exploration – such as the Smithsonian Exhibit on Philanthropy (Giving in America is a permanent exhibit that looks at the historical role of philanthropy in shaping the United States)
  • studies of the profession (gender composition of the field, diversity in the field and other issues like compensation and tenure
  • public policy (tax reform, regulations, ethical guidelines for dealing with grateful patients and better educating legislators about our field)

Research asks the questions, in a variety of ways, “Why do things fail? Why do things succeed?”  Bottom line, research helps us cultivate judgement, create communities of discovery and develop leaders – all of which will help us strengthen philanthropy and our world.

Do Your Homework, Sit Still and LISTEN

By | All Posts, Donor Cultivation, Fundraising, Major Gift Solicitation, News You Can Use, Organizational + Personal Development, Prospect Research, Volunteers | No Comments

Jeffrey D. Byrne, President + CEO

We know to do our homework on prospective donors. You’ve heard me say time and again “Don’t commit fundraising malpractice!” (See my blog piece on the benefits of prospect research here.)That means do your research – because it reveals information about the wealth and capacity of prospects as well as information about philanthropic giving history, community involvement, natural partners and connections. And your donor database should contain important notes about your prospects and interactions with them. Prepare for your visit.

Sitting still tells your audience you really care about what they should say. Don’t shuffle your papers. Don’t check your phone. Don’t fidget. Sitting still lets you hear what your prospective donor should tell you about their life story and experiences – maybe even how a single instance changed their life. You can learn why they are passionate about your organization and its mission.

I believe in order to be a great fundraiser, you have to be a good – if not great – listener. Human nature might urge you to fill quiet moments with a remark or an anecdote. Of course you are nervous, and anxious to impress. You certainly want to make a connection you can build upon later. But it is in those quiet moments that you, as a volunteer or professional, can learn the most.  Waiting for the prospective donor to share might result in hearing firsthand how your healthcare institution saved their life. You might learn a relative was a long-time volunteer. You might learn how an agency similar to yours provided their mother with safety and refuge from domestic violence.  Resist the urge to talk about yourself.  Ask prospective donors about themselves…and then listen to what they say. Some good lead-ins might include:

  • “Tell me more about that …”
  • “What did she/he say about that…?”
  • “What happened next …?”
  • “What made you decide to …?”

You get the idea. You can think up your own list of “conversation engagers” that will help you get to know your prospective donor and involve them in the meeting. The bottom line is this: regardless of with whom you are meeting, when you get your prospective donors talking about themselves – when you ask about them – your prospective donor will come away from the visit feeling much more satisfied and positive about you and your organization than if you had used the time trying to tell them the 50 wonderful things you are doing to make a difference.

However, all of this doesn’t mean you should not educate your listeners about your organization and your mission. I’d suggest you use the 80/20 rule. Inform 20 percent of the time and LISTEN the other 80 percent.

In training staff and volunteers to make major gift solicitations, we place considerable emphasis on setting the appointment, sharing the vision and asking for the gift. Think about all the times we practice the script for the call or role-play the visit.  But how often do we practice listening? If you have volunteers who are reluctant to go on solicitation calls, think about how can coaching them on listening style can help them overcome their jitters about making the “ask.”

And finally, care about what’s being said and commit it to memory. Make notes when you leave if you need to capture details. This kind of active listening and remembering stems from truly caring about the donor. Don’t let the lure of a gift keep you from truly caring and listening to the prospective donor’s words. If you are listening and caring (and, of course, remembering to ask for the gift,) the gift will come.

Is Your Ask Using the Right Emotional Messages?

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Editor’s Note:  We are pleased to introduce Grant Gooding of Proof Positioning as a guest contributor. Grant cut his teeth in the mergers and acquisitions world which gave him an uncommon, macro understanding of the hard and soft components of businesses and market transition. He took his knowledge of analyzing hundreds of businesses to consult with entrepreneurs, mostly inventors, to help them shape their brands relative to the market landscape. He then took this concept to the next level creating Proof Positioning in 2012 where he integrated consumer insights research into his market based brand process, allowing him to use statistics to show organizations what they can say to close more business.

When making an ask, taking into consideration the different emotional and psychographic idiosyncrasies of your audience can make all the difference.

Although we like to believe we are highly logical beings and use mostly logic when making decisions, neuroscience has debunked this once widely thought presumption and taught us that all our decision making, regardless of its subject and value, resides in our emotional brain.  The money and time that we give to charities and nonprofits is no different.  This being the case, understanding and measuring those emotions is especially important when considering asks to potential and existing donors.

This was evident in a study where our firm was charged with understanding minority population giving motivations for a fund.  We discovered clear trends that allowed our client to make gentle shifts that increased the emotional resonance and engagement of donors.  While there were many takeaways from this study, one simple, yet fascinating discovery was around the different emotionally resonant value propositions of male vs. female donors.  These are some high-level findings and recommendations from that study:

Women:

The data showed very high emotional resonance of three specific value propositions (i) the organization’s reputation (25% higher than men); (ii) the outcomes the organization has achieved (25% higher); and (iii) the transparency of administrative costs (15% higher).  Based on this data we suggested the organization segment its donor database and send separate communications (email, social, event, etc.) to men and women. Some of our recommendations included:

  • Highlight the reputation of the organization by including specific details around outcomes (either stories or statistics) the programs have achieved.  This was the most important thing to women and we recommended including these “micro-stories” into all non-administrative communication to female donors.
  • Be upfront and provide detail around organizational overhead, program costs and money that goes to the people.  They understand these costs exist and will not only appreciate the honesty but sharing this information will actually increase their emotional engagement.

Men:

The data indicated there were three very DIFFERENT value propositions that resonated with men (i) the organization helped other minorities (27% higher than women); (ii) programs increase quality of life in their local community (12% higher); and (iii) programs impact someone I know personally (8% higher).  We made some recommendations based on this data:

  • Start being more outward and explicit about the organization only helping minorities.  This was the most important thing to men, by far, regardless of the program details or the specific outcomes.
  • Use more donor-centric phrases such as “This will impact your neighborhood,” or “This will help someone that you might know.”  This strategy dramatically increased the probability of creating an ambassador out of a male donor.

The fact none of the top three value propositions were coinciding for men and women was not only shocking to us but to the organization as well.  Based on the data, they were able to make simple changes to their communication strategy and their asks to help better align their messages with the things their donors found most important.

While not every organization has dramatic differences between the sexes, variance exists in every donor population because we are emotional, human beings and we all value different things.  If you consider and measure the emotions of your donors and cater your messages to say the right thing to the right people you will have more successful asks and a more engaged donor population.

Grant Gooding holds a Bachelor’s degree in Business Administration from William Jewell College/UMKC and an MBA with an emphasis in qualitative marketing from The Bloch School of Business at UMKC. Grant also serves as a Board member to both for-profit and nonprofit organizations, including the UMKC Marketing Advisory Board, is an adviser to several startups and is a frequent lecturer, mentor and judge for the entrepreneur community.  Grant is passionate about educating in the areas of entrepreneurship and brand philosophy. You can reach Grant and Proof Positioning by visiting http://proofpositioning.com/.

Summer + Planning = #GivingTuesday Fundraising Success

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Katie Lord, Vice President

It’s officially summer and you know what that means: “special summer deal” ads are bombarding us on TV and reminders that it’s time to start thinking about the year-end holidays are already starting to pop up on social media.  As consumers, we either love or loathe these very early reminders of the impending holiday season; for nonprofits, it is a reminder we need to begin thinking about something else associated with the holiday time of year: #GivingTuesday.

Celebrating its 5th anniversary, #GivingTuesday falls on November 28th this year. In 2016, #GivingTuesday raised more than $177 million through $1.64 million gifts in 98 countries around the world. November may seem like a long way away with countless other deadlines in between for you and your organization, but there are three important steps you can take now to get a jumpstart on a successful #GivingTuesday this fall:

  1. Identify your #GivingTuesday Program Focus

When crafting a #GivingTuesday campaign, it is best to highlight a specific program or immediate need with in your organization to grab donors’ attention. Granted, we all need general operational support, but your annual appeal supports that. Since social media is the main vehicle for #GivingTuesday, your #GivingTuesday campaigns need to be targeted and more specific, enabling the goal of the day to be reached through viral sharing and support of your followers and donors.  Examples include a special project in your facility or purchase of technology or supplies.

  1. Find a Matching Gift

It’s been shown that #GivingTuesday and year-end appeals with matching funds have better results.  Now is the time to look through your donor database and current major gift relationships to identify, cultivate and solicit a short list of prospects for matching funds to your #GivingTuesday project and goals.

  1. Create your #Hashtag

It is not too early to create your unique #hashtag for your #GivingTuesday campaign based on the program or theme you have selected. Be sure to make it short and relevant to your organization and something easy for people to remember.  Not only will this allow you to stand out on the actual day by having a unique hashtag, it also provides increased opportunity for your specific campaign to “trend.”

It is not too early to start “pre-sharing” your plans for #GivingTuesday, and building the anticipation and excitement that will keep your organization’s campaign top of mind for donors, volunteers and staff who will be involved in planning and executing a successful #GivingTuesday.

For more tips about creating a solid #GivingTuesday campaign, download your own “JB+A #GivingTuesday Guide.”

And a special thank you to Dave Halpin and Lamar Advertising for donating several billboards promoting #GivingTuesday around greater Kansas City.

Safehouse Crisis Center Celebrates New Center

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Jeffrey Byrne + Associates proudly partnered with Safehouse Crisis Center for a successful $1.2 million campaign to build a new center in Pittsburg, Kansas.

From left to right: Ron Scripsick, Jeannette Minnis, Susie Boldrini, Rebecca Brubaker and John Marshall.

On June 29, Safehouse Crisis Center celebrated the opening of its new center in Pittsburg, Kansas, and recognized the army of volunteers and donors of the “Building New Opportunities” campaign who were responsible for raising $1,200,000 for the new building.

Safehouse, started in 1979, serves seven counties in southeast Kansas, offering safety and advocacy services for victims of domestic violence, sexual assault and stalking. Clients can stay for a maximum of 90 days with the opportunity to benefit from transitional housing as needed.

The new shelter is nearly double the size of the previous shelter, providing much needed relief. It offers larger bedrooms and bathrooms, comfortable community rooms and modern kitchens for clients to utilize in preparing their own meals. The shelter will also offer services to men who are victims of domestic violence.

The “Building New Opportunities” campaign was launched following the conclusion of a Feasibility Study conducted by Jeffrey Byrne + Associates. “After learning from our consultant that conducting a campaign was indeed feasible, we knew right away that we needed to recruit dynamic leadership,” states Safehouse Executive Director Rebecca Brubaker. “We approached two long-time friends and prominent leaders within Pittsburg:  Susie Boldrini and Jeannette Minnis, and they were quick to sign on as campaign co-chairs. What soon transpired was way, way beyond our expectations.”

JB+A  campaign consultant John Marshall recalls “Rebecca and I sat down with Susie and Jeannette to discuss the campaign during which I suggested that it could take up to a year to raise the funds needed. Susie looked at Jeannette and then back at me and said, ‘We can get this done a lot quicker than that!’ ‘Hmmmnnn’ I remember thinking. However, after that, it became clear to me that they were truly a dynamic-duo.”

Once the campaign committee had been formed, they put forth an incredible effort, and reached their goal IN ONE MONTH! It was nothing short of spectacular and as John Marshall stated, “It was unlike any campaign I had ever been involved in before – simply amazing.”

At the victory celebration, co-chair Susie Boldrini graciously thanked everyone for their efforts and generosity. She closed with, “Once again, the Pittsburg community responded beautifully in supporting this tremendously important need. Raising $1.2 million in such a short period of time was a real testament to the compassion that exists within our caring community.”

JB+A was privileged to partner with the staff and volunteers at Safehouse in an effort which will have a profound and lasting impact on those who receive its crucial services.

Giving USA 2017: An Estimated $390.05 Billion to Charity in 2016

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Giving by American Individuals, Foundations, Estates and Corporations Reaches a New High for the Third Straight Year
Giving by individuals drove the rise in total giving; all nine major philanthropy subsectors experienced giving increases–
for the sixth time in the last four decades

Jeffrey Byrne + Associates, Inc., U. S. Trust and Nonprofit Connect recently presented Giving USA 2017: The Annual Report on Philanthropy for the Year 2016 in Kansas City. Special guest Dr. Patrick RooneyAssociate Dean for Academic Affairs and Research and Professor of Economics and Philanthropic Studies at the Indiana University Lilly Family School of Philanthropy shared highlights from the report to a full house at the Ewing Marion Kauffman Foundation Conference Center. 

Americans donated an estimated $390.05 billion to charity in 2016, achieving an all-time high for the third year in a row. This figure also represents a 2.7 percent growth in current dollars (1.4 percent when adjusted for inflation) over the revised estimate of $379.89 billion for total giving in 2015. Total giving cumulatively grew 6.8 percent between 2014 and 2016.

These findings are contained in Giving USA 2017: The Annual Report on Philanthropy for the Year 2016.  The seminal report on charitable giving, Giving USA is the longest-running and most comprehensive evaluation of philanthropic trends in the United States. Giving USA is published by the Giving USA Foundation and is researched and written by the Indiana University Lilly Family School of Philanthropy.

The single largest contributor to the increase in total charitable giving was an increase of $10.53 billion (3.9 percent over 2015) in giving by individuals. “Despite three quarters of stock market volatility in 2016 and a turbulent election season, individual giving continued its incredibly important role in American philanthropy,” said Jeffrey D. Byrne, President + CEO of Jeffrey Byrne + Associates, Inc. “In addition, this strong growth in individual giving appears to be less attributable to ‘mega gifts,’ which were not as robust as in previous years, suggesting more of that growth came from donors in the general population.” Byrne is also Board Chair of The Giving Institute, sister organization to the Giving USA Foundation, a public service and public trust dedicated to providing the highest-quality information about philanthropy.

Giving to all nine major categories of recipient organizations grew, making 2016 just the sixth time in the past 40 years that this has occurred:  religion, education, human services, giving to foundations, health, public-society benefit, arts/culture/humanities, international affairs and environment/animals. “This growth in every major sector illustrates the resilience of philanthropy and the diversity of donor motivation,” said Byrne. “It also reinforces the importance of getting to know our donors better.”

As has long been demonstrated, there continued to be a link between the economy and charitable giving trends in 2016. National-level economic indicators include personal consumption, disposable personal income and the Standard & Poor’s 500 Index – all of which are associated with households’ permanent and long-term financial stability and affect giving. In 2016, both personal consumption and disposable personal income grew by nearly 4.0 percent over 2015. The S&P 500 finished the year up 9.5 percent after uneven performance for much of 2016 and a mixed economic picture in 2015. Total giving as a percentage of Gross Domestic Product (GDP) continues to hover around 2.0 percent as it has for the last six years.

Download the two traditional pie charts illustrating 2016 source contributions and recipients here.

Be sure to check out Jeffrey Byrne’s Top Five Ways Nonprofits Can Use Giving USA.

Check out key takeaways from Dr. Rooney’s 2017 Giving USA presentation in Kansas City.

The Numbers for 2016 Charitable Giving by Source
Three of the four sources that comprise total giving—individuals (72 percent of the total), corporations (5.0 percent) and foundations (15 percent)—increased their 2016 donations to America’s more than 1.2 million charities, according to the report.

 Giving by individuals totaled an estimated $281.86 billion, rising 3.9 percent (2.6 percent adjusted for inflation) in 2016. Giving by individuals grew at a higher rate than the other sources of giving.

  Giving by foundations increased 3.5 percent (2.2 percent adjusted for inflation) to an estimated $59.28 billion in 2016. Giving by foundations rose more slowly in 2016 compared to the stronger increases seen in recent years. Data on foundation giving are provided by Foundation Center.

  Giving by corporations is estimated to have increased by 3.5 percent (2.3 percent adjusted for inflation) in 2016, totaling $18.55 billion. Corporate giving increased modestly in 2016, in the wake of slower GDP growth and little movement in the share of pre-tax profits directed to giving.

 Giving by bequest totaled an estimated $30.36 billion in 2016, declining 9.0 percent (10.1 percent adjusted for inflation) from 2015. Gifts from bequests frequently fluctuate from year to year and are less influenced by economic factors.

The Numbers for 2016 Gifts to Charitable Organizations
Giving USA’s research also examines what happens within nine different recipient categories of charities.  In 2016, giving increased to all subsectors, but there were deviations from patterns seen in recent years. Giving to education saw relatively slower growth than in previous years and giving to international affairs, humans services and public-society benefit organizations grew despite few widely publicized natural disasters, which often drive contributions to these types of organizations. Environment/animal organizations experienced the fastest rate of growth of the nine subsectors in 2016, at 7.2 percent.

 Giving to religion increased 3.0 percent (1.8 percent adjusted for inflation), with an estimated $122.94 billion in contributions.

 

 Giving to education is estimated to have increased 3.6 percent (2.3 percent adjusted for inflation) to $59.77 billion.

 

 Giving to human services increased by an estimated 4.0 percent (2.7 percent adjusted for inflation), totaling $46.80 billion.

 

Giving to foundations is estimated to have increased by 3.1 percent (1.8 percent adjusted for inflation), rising to $40.56 billion.

 

Giving to health organizations is estimated to have increased by 5.7 percent (4.4 percent adjusted for inflation), to $33.14 billion.

 

 Giving to public-society benefit organizations increased by an estimated 3.7 percent (2.5 percent adjusted for inflation) to $29.89 billion.

 

 Giving to arts, culture and humanities is estimated to have increased 6.4 percent (5.1 percent adjusted for inflation) to $18.21 billion.

 

 Giving to international affairs is estimated to be $22.03 billion in 2016, an increase of 5.8 percent (4.6 percent adjusted for inflation).

 

 Giving to environment and animal organizations is estimated to have increased 7.2 percent (5.8 percent adjusted for inflation) to $11.05 billion.

Giving to individuals is estimated to have declined 2.5 percent (3.7 percent in inflation-adjusted dollars) to $7.12 billion. The bulk of these donations are in-kind gifts of medications to patients in need, made through the Patient Assistance Programs (PAPs) of pharmaceutical companies’ operating foundations.

New to this year’s edition of Giving USA is a special section on donor-advised funds, which provides analysis of major trends in both giving to and from these charitable vehicles.  Contributions to national donor-advised funds (such as Fidelity Charitable Fund, Schwab Charitable Fund, Vanguard Charitable Endowment Program and National Philanthropic Trust) are counted in the Public-Society Benefit subsector, and the proportion of giving to these funds as a percentage of giving to Public-Society Benefit has increased dramatically in recent years. Giving to donor-advised funds held in community foundations is counted in the Giving to Foundations subsector. Charitable giving to Foundations recovered in 2016 after a decline in 2015.

“As philanthropy is evolving, so are the tools and platforms through which people give,” says Byrne.  “As giving in America continues to reach new heights, I hope everyone can find ways to give that are meaningful for them, and feel confident that their giving is making a powerful difference and improving the way we all live.”

Explore Giving USA products and resources, including free highlights of each annual report at its online store at www.givingusa.org for more information.

The Giving Institute, the parent organization of Giving USA FoundationTM, consists of member organizations that have embraced and embodied the core values of ethics, excellence and leadership in advancing philanthropy. The Giving Institute member organizations embrace the highest ethical standards and maintain a strict code of fair practices. For information, visit www.givinginstitute.org.

For more information about the Indiana University Lilly Family School of Philanthropy visit www.philanthropy.iupui.edu.

Welcome Bruce Broce, JB+A’s Newest Team Member

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Bruce Broce, M.A., complements the consulting team at Jeffrey Byrne + Associates with international experience in nonprofit fundraising and an extensive development background in higher education. Throughout his career, he has shown a commitment to building comprehensive development operations and creative funding vehicles tailored to each institution’s unique objectives. A hallmark of Bruce’s work is fostering effective advisory boards, and engaging staff and constituents to further an institution’s mission.

“Bruce brings expertise in uniting staff, volunteers, donors and advocates around a nonprofit’s mission to achieve resource development goals – and this will greatly benefit our client partners,” says Jeffrey D. Byrne, JB+A President + CEO. “His substantial fundraising experience complements his passion for nonprofit success. I am excited to welcome Bruce to the JB+A team.”

As an Executive Director for the Truth Commission of Panama, he worked closely with embassies, foundations and individuals to fund the Commission’s investigation of human rights abuses carried out by the Panamanian military regime, which ruled the country from 1968-89. At K-State’s College of Architecture, Planning & Design, he was responsible for creating the College’s $75,000,000 building campaign. His time at KU Med was distinguished by building the first grateful patient program for the Department of Internal Medicine. Most recently, he oversaw efforts of the University of Missouri to reengage Kansas City-area alumni and deepen donor pools.

Bilingual in Spanish, Bruce received his B.A. in Cultural Anthropology from Kansas State University and an M.A. in Cultural Anthropology from Temple University.

You may reach Bruce at BBroce@fundraisingJBA.com or at 816.237.1999. Welcome, Bruce!

Donor Relationships: transform donors into partners

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Bruce Broce, M.A., Vice President

 A Board member once asked me if I considered our philanthropic supporters to be “donors” or “partners.” I answered by saying they ideally should be both. Every nonprofit has donors, but the really successful ones expand their relationship with their constituents beyond the financial plane and nurture them as partners who can help move forward the organization’s mission.

When it comes to fundraising, nonprofits tend to allocate the majority of their time and energy on acquiring donors. But let’s be honest, not nearly enough time is spent thinking about how to retain donors, and that’s a missed opportunity. Being a donor has become part of our daily lives; think about how frequently you’re asked to support something. Whether it’s donating $1 at the pet store when checking out, or buying a begonia to help your neighborhood school, charitable giving is often reduced to a transaction instead of being a meaningful, participatory and ongoing experience. Oftentimes, what distinguishes a philanthropic experience is what happens after a donation is made.

Your organization would be well served to review what processes are set in motion when donors make gifts. Because donors can feel like an organization’s checkbook, use the stewardship phase to further educate and engage donors. This helps them better understand the impact of their gift and prepares the groundwork for them becoming partners the next time they enter the donor cycle. Impactful and transformational giving occurs when a donor sees a partnership as the natural outcome of your relationship and the basis for how their philanthropic investment will meaningfully impact your organization.

Keep in mind that the tools that were initially used to attract and cultivate prospects tend to be set aside once they’ve become donors. You would be surprised how a donor’s perspective changes once they understand how their gift has impacted your organization. I once gave a “thank you tour” of our program, which was essentially the tour we gave prospective donors at the onset of cultivation. However, because the donor now possessed a deeper understanding of our services being offered, she said she could better appreciate the work being accomplished by our staff. As a result, her giving increased and she became an advocate of our organization within the community, championing us to potential new donors. In other words, she transitioned from being a donor to becoming a partner who was vested in the success of our organization.

A comprehensive fundraising program is as strategic and genuine in its thanks, appreciation and ongoing engagement as it is in its solicitation. Make sure your organization has a carefully designed program of acquisition, retention, stewardship and ultimately involvement of your key donors. These elements are critical to strengthening relationships with the donors you already have, and ultimately, creating lasting partnerships from which your organization will benefit.

Just Ask.

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Saber Hossinei, Coordinator of Administration + Consulting

Have you seen those shirts with JUST DO IT across the front? It certainly makes for a catchy phrase, but the meaning behind it is so much more than that. It’s a message of action. Regardless of one’s condition, level of experience or ability, don’t forget what’s truly necessary: action. And with action, come results.

In my background with sales and sales training, the recurring obstacle for many of the trainees I worked with (rookie and veteran salespeople alike) was “making the ask.” How is it that most folks can be trained to do an excellent job with all aspects of the sales process, yet drop the ball when it comes to asking for the sale? Anecdotally, I can tell you that the best sales reps had the opposite problem. They weren’t great planners or polished presenters, but they asked for a sale with each and every visit, and as the saying goes, even a broken clock is right twice a day.

Recently, I had the privilege to serve on the silent auction subcommittee for a nonprofit’s annual gala fundraiser. It was my first time in such a role, and in fact it was my first time ever asking for donations. Armed with just a letter about the event and a donation request form, I hit the street and went door to door in a shopping center to ask for donations. Of course, I was very excited to receive a nice item from the first business I approached, and by the end of my walk, I had received not only merchandise and gift cards for the silent auction, but also referrals to other businesses to solicit for donations! The bottom line is, I might have felt poorly prepared, but by showing up and asking for donations, I received them.

I am certainly not making a case against proper and thorough preparation for solicitations. The qualification, cultivation and solicitation process with prospective donors is critically important, and today, we have many valuable resources readily available to help us develop strong strategies for relationship-building with our prospects/donors. (Check out Jeffrey’s article “Don’t Commit Fundraising Malpractice” about how nonprofits should “do their “homework” on prospective donors.)

But nonprofits suffer when leadership, staff and volunteers are reluctant to “make the ask,” or want to wait until everything is “perfect.” Don’t get “paralysis by analysis.” Your Boards, staff and volunteers should be taught that making an “ask” is not only the most important element in obtaining donations, but it is also the right thing to do. You owe your supporters action, your potential donors the opportunity to support your cause and you owe those who benefit from your nonprofit your best work! JUST ASK.